Terms & Conditions
|Same Day Shipping:||Our policy is to ship all in-stock items the same day we receive your order, if it is received before 3:00 PM EST.|
|Payment Options:||Services For Plastics, Inc. (SFP) offers four convenient payment options:
1. Open credit account - Terms: net 30 days
2. Credit Cards - Mastercard, VISA, and American Express (3% service fee will be added to each order)
3. Prepay by: ACH wire transfer, check or money order
4. ACH wire Transfer
|Opening an Account:||You can apply for an account by completing our credit application here.|
|Quote Terms:||SFP has the following terms for quotes:|
|Tax Exemptions:||SFP only sells to tax-exempt corporations. SFP will not be responsible for the collection of payment of sales tax for the Buyer.|
|Terms of Sale:||All purchase orders placed with Seller are subject to credit approval and acceptance by Seller. Seller reserves the right, in its sole discretion, to deny open account terms to Buyer. Under open account terms, all accounts are due within 30 days from the date of invoice. A finance charge of 1.5% per month (18% per annum) plus attorney fees and all costs associated with collection will be added to all past due accounts. Seller may defer shipments, alter payment terms, require satisfactory security, or terminate any contract resulting from this invoice, if Buyer fails to pay this or any invoice when due or otherwise fails to pay this or any invoice in accordance with its terms or if, at any time, Buyer's financial responsibility becomes unsatisfactory to Seller.|
|Minimum Orders:||$100.00 minimum order of merchandise.|
|Prices:||Prices are subject to change without notice. All prices listed are in U.S. dollars and do not include shipping and handling charges, except where noted.|
|Shipping Charges:||All shipments are freight prepaid and added to your invoice; unless otherwise noted. SFP charges a $3.00 per box handling fee for UPS shipments and a $5.00 handling fee for truck/other shipments.|
|Export Shipments:||Export shipments are defined as any shipment to a customer located outside the 50 United States or its territories.
A minimum order of $500.00 USD is required for export shipments.
Wire transfer of all funds is required prior to shipment of merchandise.
Customer is required to coordinate all shipping and logistics for export shipments.
An Export Paperwork Fee of $50.00 USD will be assessed on all export shipments.
This fee is to cover the additional paperwork and time related to export shipments.
The Export Paperwork Fee DOES NOT include the following fees:
1. Brokerage, customs, and other import fees
2. Wire transfer fees
3. Special packaging costs (if applicable)
|F.O.B.:||Fort Wayne, Indiana; unless otherwise noted.|
|Quantity Discounts:||Quantity discounts are available on selected products as noted.|
|Warranty||All SFP products are warrantied for 90 days from date of purchase to be free of defective material and workmanship under normal and intended use. SFP does not warrant products that have been subject to misuse, improper installation, modification, or alteration. Some products carry a longer warranty provided by the manufacturer.|
|Late Shipments:||In the unlikely event that you do not receive an order within the time expected, call SFP at 1-800-627-1033 and we will trace the shipment immediately.|
|Return Policy:||Your satisfaction is guaranteed. If you are not completely satisfied with your purchase, simply return it within 30 days of delivery to receive a full refund on all in-stock items.
All returns require a Returned Material Authorization (RMA) number, which may be obtained by contacting our sales department. Credit will only be issued when goods are undamaged, in unused condition and in original packaging. Returns are not permitted on custom orders unless the goods are found to be defective due to workmanship or material. Returns are subject to a 20% restocking charge. All returns must be sent prepaid, unless other arrangements have been made with SFP.
|Return Procedure:||For a return, follow these three steps:
1. Contact SFP to receive a Returned Material Authorization
(RMA) number. Return authorization must be obtained before SFP will accept any returned merchandise.
2. Write the RMA number on the packing slip or invoice copy and include it with your return.
3. Write the RMA number on the outside of the box or envelope to be returned.
|Damaged Shipments:||If an item arrives damaged due to shipment, follow these steps:
1. Sign the delivery receipt "package received damaged". Inspect the contents of the parcel and keep all damaged
containers for inspection.
2. Contact SFP for further assistance.
Note: SFP is not responsible for damaged shipments.
|Defective Products:||Defective products may be returned at any time within the product's warranty period. In case of defective product, SFP will repair or replace the product and return it to you at no charge. Products shipped in error by SFP may be returned if SFP is notified within 30 days of invoice date. Products shipped due to customer error must be returned within 10 days of receipt of goods. SFP will not accept the return of any product that has been used, cut, drilled or otherwise altered in any shape or form by the customer.|
|Credit Card Returns:||All returned items purchased with a credit card will be credited to the customer's account. If the credit must be applied back to customer's credit card, a processing fee and any restocking fees will be deducted from credited amount.|
|Incomplete Shipments:||If your order arrives incomplete, please check the contents of the package against the packing slip for any backordered items. If you find discrepancies, please contact SFP customer service immediately so we may resolve the problem.|
|Cancellation Policy:||Once a purchase order has been placed, it may not be cancelled or modified without prior approval from SFP. Cancellations for non-stock items are subject to a cancellation fee as determined by SFP.|
|Incoming Freight Policy:||All incoming parts for rebuilding, repair, etc. must be shipped to SFP "Freight Prepaid" in a strong reusable container. Failure to ship appropriately will result in additional fees. Any shipments that are accepted "Freight Collect" are subject to a $35.00 processing fee, plus the cost of the freight bill (Terms: Net 10 Days).|
|Blanket Orders:||It is the intent of SFP to give our customers the best service and pricing available. Therefore, we offer the following additional Terms and Conditions for blanket orders:
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